If you are dissatisfied with your purchase for a valid reason, you are welcome to return your item to us within 30 days of delivery. We will let you know the cost associated with this as you the customer will be responsible for the cost of all freight incurred (restocking fees may also apply). Your refund will be issued once the returned items land at our facility and are inspected.
Note: Flat Rate Shipping promotion pricing will not apply to returns.
When the item(s) arrive at our facilities, they will be thoroughly inspected by our highly trained furniture inspectors. If there is any damage found on the piece(s), the amount of your refund will be based on the condition of the furniture. It is highly recommended that before you return your items to us that you carefully document the pieces with photos to show the condition of your furniture. If your pictures fail to show the product clearly, your refund amount will be left to our discretion. If the furniture leaves your home in perfect condition and the item arrives in a damaged state, you will be responsible to contact the insurance of the carrier to recoup any losses.
Refunds will be issued for cancellations occurring up to 10 business days after you place your order. Cancellations will be reviewed on a case-by-case basis. Please be aware that if any work has already begun on your furniture, there will be no refund extended.
Kloter Farms does everything possible to ensure accuracy on our website. However, system or typographical errors can occur, and Kloter Farms reserves the right to check all orders for accuracy before processing.