We stand behind our furniture. If you are experiencing a problem with your furniture, simply contact us. We will repair any problems that fall under our warranty below.
- Reclining Mechanism
- Wood Parts
- Swivel Base
- Leather Coverings
- Electric Motor
- Fabric Covering
- Battery: regular or power pack, remotes, power buttons (for motorized recliners)
- Electric Wiring
- Any other unspecified parts
Elran cannot guarantee that the color (dye lot) of the products purchased will be exactly as the sample used or shown at the dealer or as previously purchased furniture. The color (dye lot) of fabrics and leather may vary from one batch to the next due to the commercial dying process and also their levels of tolerance.
Parts: Warranty covers manufacturing or material defects. The warranty does not cover damage caused by misuse, excessive dirt or improper cleaning methods (see fabric and leather care section).
Foam & Fibers: Arms, seats and backs will soften with use – it is inherent of this type of material. A regular fluffing of the fibers will help prevent flattening of interior fibers. For even wear, we recommend rotating the use of foam seats.
Fabric: Warranty covers sewing defects and separation of fabrics. The warranty does not cover any fabric supplied by the consumer. The warranty does cover pilling, shrinking and fiber migration. The flattening of velvets and microfibers are characteristic of this type of fabric and is not considered a defect.
Leather: Warranty covers sewing defects, tearing, delamination and depigmentation. Leather is a natural material therefore variations in shade, grain, texture, as well as scars, brand marks, wrinkles, mosquito bites and stretch marks are normal and not considered defects. Leather has a natural elasticity, with use, it will soften and stretch creating comfort pleats. This is not considered a defect.
This warranty does not apply to defect or damages except as related to manufacturing (e.g. discoloration or wear and tear due to exposure to sunlight, proximity to heat sources, use of unsuitable cleaning products, excessive soiling, accidents, clawing by pets, etc.). It does not apply to the abuse of the product.
Warranties do not apply as stated if the product as been used for rental, for institutional or non-residential use, or has been modified by any individual or company with obtaining written consent from a duly authorized Elran representative.
The limited warranty extends only to the ORIGINAL end user of the product and is not assignable or transferable to any subsequent purchaser/end user.